Return Policy

Effective Date: November 21, 2024

Welcome to Modbinaa, your destination for luxury beauty products. We strive to ensure your complete satisfaction with every purchase. This Return Policy explains the conditions under which returns, exchanges, and refunds are processed. By shopping with us, you agree to the terms outlined here.

1. Eligibility for Returns

Timeframe

  • You may initiate a return within 30 days of receiving your order.
  • Items received after this period will not be eligible for return, unless explicitly approved by our customer service team.

Condition of Products

  • Products must be returned in their original, unused, and unopened condition with all packaging and tags intact.
  • Opened, used, or damaged items are not eligible for return unless the product arrived defective.

Exclusions

  • Gift cards, promotional items, and items marked as “Final Sale” are not eligible for return or exchange.
  • Skincare, makeup, and other hygiene-related products cannot be returned if opened due to health and safety reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service:
    Email us at [email protected] with your order number and reason for return.

  2. Receive Return Authorization:
    Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the item.

  3. Ship the Item:
    Pack the item securely and include the original receipt or proof of purchase. Clearly label the package with the RMA number.

  4. Shipping Address:
    Send returns to:
    Modbinaa Returns
    4064 Leap Rd
    Hilliard, Ohio

3. Refund Policy

  • Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
  • Method: Refunds will be issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
  • Restocking Fee: A restocking fee of 10% may apply to certain returns, excluding defective items.

4. Exchanges

  • Exchanges are available for items of the same value.
  • If you wish to exchange for a higher-value item, you will be required to pay the difference.
  • Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective product, please:

  1. Contact us at [email protected] within 7 days of delivery.
  2. Provide photos of the damaged product and packaging for verification.
  3. We will arrange a replacement or full refund, including shipping costs.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened skincare, makeup, or hygiene products.
  • Gift cards and promotional offers.
  • Customized or personalized items.

7. International Returns

For international orders:

  • Customers are responsible for return shipping costs, customs, and duties.
  • Refunds will be processed after the item clears customs and is received at our facility.

8. Important Notes

  • Modbinaa reserves the right to refuse returns that do not comply with this policy.
  • Unauthorized returns without an RMA number will not be accepted.
  • Refunds may take additional time to reflect in your account depending on your bank or payment provider.

Contact Us for Assistance

If you have any questions or concerns about your return, please feel free to contact us:

Thank you for choosing Modbinaa. Your satisfaction is our priority!